Shipping policy

Order Processing
We aim to process and dispatch all orders within 2 working days of receiving your order. Orders are processed Monday to Friday, excluding public holidays. Orders placed during weekends or holidays will be processed on the next working day.

Shipping Methods
We ship orders using Royal Mail or DPD, depending on the size, weight, and destination of the parcel. The shipping method will be selected at our discretion to ensure safe and reliable delivery.

Delivery Times
Delivery times may vary depending on the destination and the courier service used. Estimated delivery times will be provided at checkout where possible. Please note that these delivery times are estimates and are not guaranteed.

Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), allowing you to monitor the progress of your delivery.

Delays
While we aim to dispatch orders within the stated timeframe, occasional delays may occur due to factors outside our control, including courier delays, high demand periods, or adverse weather conditions.

Incorrect Address Information
Please ensure that your shipping address is correct at the time of placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Contact Us
If you have any questions about your order or shipping, please contact us and we will be happy to assist.